Respect each other

Treat your fellow riders and drivers as you would like to be treated yourself: with respect. It’s common courtesy not to shout, swear or slam the car door. And by tidying up after yourself — whether it’s taking your trash home or cleaning up a spilled drink — you’ll keep the car in good condition and ensure the next person has a pleasant ride too. Most important of all, remember that when you use Yugo you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Yugo.

Give riders and drivers some personal space

We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single. As a passenger, if you need to make a phone call keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. As a reminder, Yugo has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what.

Safety first

Everyone wants to get from A to B safely. So please ensure that you follow the local law. Whether you’re in the front or the back seat, buckle up when you get into the car. Of course, drivers have a particular responsibility when it comes to safety at Yugo. That means keeping to the speed limit; not texting while driving; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break.

Children must be supervised

Only adults can have a Yugo rider account. If your child is using your account, a parent or guardian must be with them at all times.

Feedback makes us all better

Whether you are a rider or driver, please rate your journey at the end of the trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both riders and drivers. And if something happens during a ride — whether it’s a traffic accident or an argument — make sure to report it by tapping “Help” in the app so that our customer support team can follow up.

WHY RIDERS CAN LOSE ACCESS TO YUGO

This policy helps explain the kinds of behavior that may lead riders to lose access to Yugo. Please remember that if you’re travelling in a group, or you allow other people to take trips with your account, you are responsible for their behavior in the car.

Ensuring a respectful, safe environment for all drivers and riders

The way you behave while using Yugo can have a big impact on the safety and comfort of drivers, as well as your fellow passengers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people in the car when riding with Yugo — just as you would in any public place.

Here are some reasons why you could lose access to Yugo as a rider:

• Damaging drivers’ or other passengers’ property. For example, damaging the car, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption.
• Physical contact with the driver or fellow riders. As our Community Guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, Yugo has a no sex rule. That’s no sexual conduct with drivers, no matter what. And you should never hit or otherwise hurt a driver or fellow passenger.
• Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
• Unwanted contact with the driver or fellow passenger after the trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed. Remember, you can call and text your driver directly from the Yugo app without ever having to share your personal phone number. This means that your phone number stays anonymous and is never given to the driver.
• Breaking the local law while using Yugo. For example, bringing open containers of alcohol or drugs into the car; travelling in large groups that exceed the number of seat belts in the car; asking drivers to break local traffic laws such as speed limits; or using Yugo to commit a crime, including drug and human trafficking or the sexual exploitation of children.

If we are made aware of these kinds of problematic behavior, we will contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offence, or you refuse to cooperate, you may lose access to Yugo. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Yugo can result in the immediate loss of access to your account.

Terms of Use

As a rider, you agree to our Terms of Use [1] when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example, the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself.

Discrimination

YUGO has a zero-tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against drivers or other riders based on their race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud or Illegitimate Behavior

Fraudulent or illegitimate behavior undermines the trust on which Yugo is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between rider and driver; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.

Firearms Ban

Yugo prohibits riders and drivers from carrying firearms in a vehicle while using our app. You can learn more about our firearms prohibition policy here. [2] If you violate Yugo's firearms prohibition policy, you may lose access to Yugo.

WHY DRIVERS CAN LOSE ACCESS TO YUGO

If you are a driver, and your account is temporarily blocked or deactivated, it limits your ability to make money. That’s why we believe it is important to have clear policies that explain the circumstances in which you may be denied access to the Yugo app; how (if at all) you can use the app again; and how drivers are informed about decisions under such policies. [3]

There will always be unforeseen events that may ultimately lead to you losing access to your driver account — we’ll update this policy regularly and we will notify drivers about significant changes — but click here for more information on the current Driver Deactivation Policy.