Legal
DRIVER’S DEACTIVATION POLICY
All drivers wanting to use the Yugo app are required to undergo a screening process, like motor vehicle record and background checks, to ensure safety and compliance with our criteria.
What leads to you losing access to your account? We will permanently deactivate a driver’s account if a routine motor vehicle record or background check uncovers a violation of Yugo’s safety standards or of other criteria required by local regulators.
To maintain the transparency and safety of each trip for all users, activities conducted outside of Yugo’s system — like anonymous pickups — are prohibited.
What leads to you losing access to your account? We will take action against a driver for activities such as: accepting illegal street hails while using the Yugo app; harming the business or brand, like unauthorized use of Yugo‘s trademark or intellectual property, or otherwise violating the drivers’ agreement with Yugo; and soliciting payment of fares outside the Yugo system.
Fraudulent activity undermines the trust on which Yugo is built. That’s why we are constantly on the lookout for fraud by riders and drivers who are gaming our systems.
What leads to you losing access to your account? We will deactivate any account or accounts associated with fraudulent activity, which may include: deliberately increasing the time or distance of a trip; accepting trips without the intention to complete, including provoking riders to cancel; creating dummy rider or driver accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; and intentionally accepting or completing fraudulent or falsified trips.
The Yugo app is designed to give riders identifying information about drivers and their vehicles, like their name, profile picture, vehicle model and license plate number, before the trip begins. Inaccurate or outdated information creates confusion among riders and can diminish their experience with Yugo.
What leads to you losing access to your account? We will deactivate your account for activities such as: providing Yugo with inaccurate information; allowing someone else to use your account; and taking a trip using an unapproved vehicle.
In addition, we will take action to prevent any driver whose required documentation becomes invalid — like a driver’s license that expires — from going online until the driver provides Yugo with updated information.
Yugo’s mission is to connect riders to reliable transportation, everywhere for everyone. We have a zero tolerance policy towards discrimination of any kind at Yugo.
What leads to you losing access to your account? It is unacceptable to refuse to provide services based on characteristics like a person’s race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under relevant federal, state, or local law. Actions like these may result in permanent deactivation of your account.
In addition, it is not acceptable to discriminate on the basis of a rider’s destination.
What does this mean? We understand how important it is to fit driving around your life, rather than the other way around. It is not a violation of these guidelines to pass on a trip because the trip does not work for you—for example, it would interfere with a personal commitment or prior obligation, such as a job, a doctor’s appointment, a school pick-up, or a family event. But cancelling trips or using features in the Yugo app to avoid receiving trip requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located there violates these guidelines and may cause you to lose access to your account.
If your account has been deactivated for quality reasons like low star ratings, you may have the opportunity to get back on the road if you provide proof that you’ve successfully taken a quality improvement course offered by third party experts, available in most U.S. cities today. Check with your local Yugo team or support@yugoride.com to find out more. We are also exploring whether these experts provide the option of an equivalent online course, so that this is available to drivers everywhere in the United States at a low cost. In addition, we are exploring ways to create an appeals process for the most contentious cases. We will update this document as and when we have that process in place.